Module Knowledge Base

Search Knowledge Base
Reference Number

 

# of articles in parentheses (x)

Skip Navigation Links.
Collapse Audio EquipmentAudio Equipment
Expand Universal Remote Control PSX-2 - (1)Universal Remote Control PSX-2 - (1)
Expand DirecTV Music - (2)DirecTV Music - (2)
Expand DLO HomeDock PRO - (2)DLO HomeDock PRO - (2)
Expand Fusion Research Ovation Music Server and Play-Fi Server - (6)Fusion Research Ovation Music Server and Play-Fi Server - (6)
Expand iPort iPod Dock  - (3)iPort iPod Dock - (3)
Expand Logitech Squeezebox - (11)Logitech Squeezebox - (11)
Expand Sirius Tuner - (1)Sirius Tuner - (1)
Collapse Ethernet/Internet UtilitiesEthernet/Internet Utilities
Expand DIRECTV Receivers and Genies over TCP/IP - (3)DIRECTV Receivers and Genies over TCP/IP - (3)
Collapse DoorBird Doorstations - (7)DoorBird Doorstations - (7)
Expand Installation - (3)Installation - (3)
Collapse Module Implementation - (4)Module Implementation - (4)
How do I test the module without purchasing a license?
iPad & SIP
Live image not showing up
SIP Port
Expand Twitter - (1)Twitter - (1)
Expand Network Time Client (Atomic Clock Synchronization) - (1)Network Time Client (Atomic Clock Synchronization) - (1)
Collapse Security SubsystemsSecurity Subsystems
Expand Dedicated Micros CCTV DVR - (4)Dedicated Micros CCTV DVR - (4)
Collapse DoorBird Doorstations - (7)DoorBird Doorstations - (7)
Expand Installation - (3)Installation - (3)
Collapse Module Implementation - (4)Module Implementation - (4)
How do I test the module without purchasing a license?
iPad & SIP
Live image not showing up
SIP Port
Expand GE/Interlogix NX Security Systems - (1)GE/Interlogix NX Security Systems - (1)
Collapse Environmental SubsystemsEnvironmental Subsystems
Expand Jandy Aqualink Pool Controller - (2)Jandy Aqualink Pool Controller - (2)
Expand Pentair iLink & IntelliTouch Pool Controller - (5)Pentair iLink & IntelliTouch Pool Controller - (5)
Expand Pentair IntelliCenter Pool Controller - (1)Pentair IntelliCenter Pool Controller - (1)
Expand Aprilaire/Enerzone HVAC Systems - (1)Aprilaire/Enerzone HVAC Systems - (1)
Collapse Other ModulesOther Modules
Expand Alarm Clock - (1)Alarm Clock - (1)
Expand Whooz Calling - TCI Caller ID - (2)Whooz Calling - TCI Caller ID - (2)
Collapse Video EquipmentVideo Equipment
Expand Universal Remote Control PSX-2 - (1)Universal Remote Control PSX-2 - (1)
Expand VUDU Media Player - (2)VUDU Media Player - (2)
Collapse DoorBird Doorstations - (7)DoorBird Doorstations - (7)
Expand Installation - (3)Installation - (3)
Collapse Module Implementation - (4)Module Implementation - (4)
How do I test the module without purchasing a license?
iPad & SIP
Live image not showing up
SIP Port
Expand VTR Control via Sony RS422 Serial Protocol - (1)VTR Control via Sony RS422 Serial Protocol - (1)
Collapse  Services Services
Expand ControlWorks Weather - (4)ControlWorks Weather - (4)

iPad & SIP

Date Posted: 3/9/2017


ControlWorks has seen instances where an iPad running the Crestron App will appear to establish a call, but not pass audio. If the program in the processor is running and you restart the iOS App, a SIP call will show as established but no audio will traverse. If the program is restarted, but the App remains open, a SIP call can be established. Additionally using the SIP test function in the app, we have seen the call connect. ControlWorks has forwarded this information onto Crestron and does not have a work-around or a timeframe me for resolution.

-UPDATE- 03/22/2017

ControlWorks has determined that if the app tries to display video and initiate a SIP call at the same time, the SIP call will eventually fail. As a work around, use the call in progress feedback to enable the video window. Ensure the “Open on Page Flip” is unchecked.

This will be demonstrated in the next module release’s demo program.

-UPDATE- 04/23/2017

ControlWorks has also seen instances where playing an audio file can cause the SIP portion of the iPad to stop functioning. Restarting the project appears to resolve the problem. 


Reference Number: KB621384

Tags:

Cleveland, OH
701 Beta Dr. #22
Cleveland, OH 44143
Voice 440.449.1100
Fax 440.449.1106
Boston, MA
23 Messenger St. #8A
Boston, MA 02762
Voice 508.695.0188

Copyright © 2003-2018 ControlWorks Consulting, LLC. All rights reserved.
ControlWorks Consulting, LLC is not responsible for the accuracy of information presented here or its application by the end user.
The names and logos of other companies, products, or services may be the property of their respective owners.
ControlWorks Consulting, LLC is not an agent or employee of Crestron Electronics, Inc.