Commercial Programming

Commercial Dealer

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• Relationship

  We intend to establish successful and long lasting relationships. ControlWorks forges long-term relationships with Crestron Dealers who utilize our services. Early involvement allows us to ensure that the client's needs are understood and vision can be delivered. We maintain direct relationships with select federal and state government agencies, educational institutions, health care facilities and large corporate accounts. We also maintain relationships with leading hardware manufacturers to ensure that their products may be integrated in the most complete, efficient and reliable manner possible. Feel free to call us at 440-449-1100 option 3, or send us an email at support@controlworks.com.

• Design

  You can bring your design to us or, we can turn your ideas into working drawings. ControlWorks offers full design and consultation services. We are intimately familiar with the subsystems and equipment necessary to provide a leading edge solution for your client's residential, commercial, government, and educational applications. Engaging our services early in the project ensures that the proper infrastructure is in place to allow you the smoothest project possible. Many of our projects start with a completed system design, and that's okay. If you don't have a design, we offer services to assist you in developing a working set of drawings for your Crestron project. Whether yours or ours, we always review the drawings and equipment list in great detail. Occasionally we may suggest equipment substitutions to reinforce the system design. Our capabilities include system connectivity drawings in either d-tools or AutoCAD, equipment manifests, and estimates for programming labor. We can also be engaged to prepare or review formal RFPs for large projects prior to being released for bid. Feel free to call us at 440-449-1100 option 3, or send us an email at support@controlworks.com to get started.

• Proposal Quote Contract

  We listen to your Client's requests and work to achieve your client's vision. Upon receiving your design and equipment list, we reply to each request for proposal (RFP) with a detailed project-specific proposal and quotation. This proposal allows you to ensure your Crestron programming needs will be met up front. This process also allows for fine tuning, minimizing costly change orders and ensuring you and your clients' complete satisfaction. You can expect the following with every proposal: A detailed description of how the Crestron system will operate, including specifics by location. This allows the dealer to review, up front, how we think the system is intended to function. This avoids conflict about how the system is intended to operate. A list of project specifics, including for example: procedure for user interface review qualifications of the engineers who will be assigned to the project expectations we have of the dealer's preparation and cooperation statement of any areas of work that we are and are not quoting   Details concerning turning over source code and software licensing   Rates for additional work or change orders for significant changes in the project's architecture We understand that proposals are frequently time-critical, and turn quotations around as quickly as possible. In most cases, proposals are returned within two business days. If you're up against a deadline, please let us know over the phone and we will discuss accommodating your situation. Feel free to call us at 440-449-1100 option 3, or send us an email at support@controlworks.com to discuss your next Crestron Programming need..

• User Interface

  We begin by developing the user interfaces, including touchpanel and keypad layouts.  The user interface is the most visible portion of the project. We have a variety of templates that have fine tuned through real world applications. For an additional cost, and a custom look, we have staff and contract creative service engineers who can translate your brand into the user interface. Either way, we begin by developing the user interface to meet the needs of the specific project. Once we have developed the design, we create a document for you and your clients review and approval. Frequently at this stage, functionality that may have been overlooked during the earlier phases surfaces while there is still time to treat them with prompt efficiency. After you and your client have reviewed the submittal, you may desire some changes, and we will revise the design to the extent the changes fall within the scope of our proposal. When the changes are complete, we will provide an updated document for your review. Once you're satisfied and have approved the user interface design, we will proceed with developing the programming. Feel free to call us to discuss your Crestron touchpanel design at 440-449-1100 option 3, or send us an email at support@controlworks.com.

• Program

  Following approval of the user interface designs, our team of Crestron Certified Programmers will author your program. We have written over 3,500 programs and are agile; every project is a little bit different, and our approach is one of flexibility. We will listen to your Client's requests and work to achieve your client's vision for the operation of the system. Our team of Crestron Certified Programmers will program your system in our offices where we maintain a large inventory of Crestron and related hardware. This facilitates reliable and rapid programming of projects, minimizing time required on-site. Throughout the programming process, our applications engineers will be in touch with your staff, alerting them of potential problems before they develop. This provides a smoother on-site start-up visit and minimizes client frustration. Call us to discuss how a ControlWorks Crestron Program will increase your client satisfaction at 440-449-1100 option 3, or email at support@controlworks.com.

• Deploy

  We provide an applications engineer on-site to commission every project. Unlike some Crestron Authorized Independent Programmers (CAIP), we provide on-site software commissioning for every project. This has the advantages of: Wildly reducing time spent on troubleshooting Reducing costs Reducing inconveniences Increasing staff productivity Increasing overall client satisfaction We support dealers across the United States and around the world. Our engineers travel to any job site, and put in the hours necessary for a successful system start up. Our engineers come equipped with test equipment and tools allowing us to assist in troubleshooting installation issues. We'd love to discuss how our on-site commissioning will increase your profits at 440-449-1100 option 3, or email support@controlworks.com.

• Support

  After a successful system start-up we provide world-class support. We realize that your are committed to your clients even after the job is done. And we're committed to you: We provide a detailed warranty with each of our project contracts We provide remote support from our offices in Cleveland and Boston We provide prompt resolution of your clients concerns We can prepare as built drawings We can provide suggestions for upgrades and enhancements We'd love to discuss how our on-site commissioning will increase your profits at 440-449-1100 option 3, or email support@controlworks.com.

• Source Code

  Once the project is finished, we provide you with the source code... Unlike many Crestron Programmers we're glad to provide you with the source code for your project after the final payment has been received. We can deliver the source code to you via email, custom CD-ROM, or secure FTP server. Data is your lifeblood. While some programmers may keep all of their client's data in eminent danger on a single portable hard drive, we maintain climate-controlled, secure data centers in our offices. We store your project files on multiple, redundant RAID5 storage systems located in our data centers, with nearly instantaneous data mirroring and off-site backup.