Technical Infrastructure

To support our Crestron Dealers across the country and around the world, we maintain a secure file transfer service to exchange files with dealers and our partners. We maintain a toll free number for technicians to utilize in the field thereby reducing cellular tolls or long distance charges on client’s phone lines.

Our IT infrastructure is anchored by Dell Workstations and Dell PowerEdge Servers, and backed by infrastructure from Cisco, APC and Kohler. Our file servers are configured as RAID arrays with real-time data mirroring across multiple servers in geographically disperse locations. Data is backed up nightly with off-site media storage to ensure the highest possible level of protection. Our entire IT infrastructure is mirrored in our Boston location in real time, ControlWorks Application Engineers have full access to these resources via VPN while in the field. 

Our main data center in Cleveland is a dedicated climate controlled space with independent backed-up cooling, enterprise grade Symmetra APC UPS protection as well as a 42KW standby generator for protection during extended outages.

Project Management is central to the success of our product. We utilize a Project Management platform from Copper Project (, running on a dedicated server, in addition to the cloud-based ProWorkflow ( solution, both assuring that they have up to the date information regarding your project and its resources.

Our Intellectual Property is managed and tracked by an application that was developed by Lincoln King-Cliby.  Lincoln also manages our entire IT infrastructure as well as our Asterisk based VOIP phone system and has built all the back end support for our service based modules.

Cleveland, OH
701 Beta Dr. #22
Cleveland, OH 44143
Voice 440.449.1100
Fax 440.449.1106
Boston, MA
23 Messenger St. #8A
Boston, MA 02762
Voice 508.695.0188

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